Skytap Virtual IT Labs Implementation Case Study

This case study details the implementation of Skytap Virtual IT Labs by a global data software company to enhance its employee training programs. The company faced challenges in delivering effective training across various time zones with a lean team, leading to the need for a scalable virtual training solution. The objective was to provide on-demand training that could efficiently support over 4,000 employees worldwide. The selected solution enabled the company to offer hands-on training experiences, allowing users to access pre-configured labs quickly and conveniently. The implementation resulted in significant growth in lab usage, with over 3,300 unique labs utilized and a 781% increase in lab usage year over year. The training program received positive feedback, achieving a Net Promoter Score of 42 and an 85% satisfaction rating from users. The case study outlines the operational efficiencies gained and the improved learning environment created through the use of Skytap's capabilities.