Keesler Federal Credit Union Automation Case Study

This case study details the implementation of OpCon, a workload automation and orchestration solution, at Keesler Federal Credit Union, the largest credit union in Mississippi. Founded in 1947, Keesler serves over 316,000 members and manages assets totaling $4.1 billion. The credit union sought to automate its processes to ensure timely job completion, enhance operational efficiency, reduce errors, and allow staff to focus on higher-priority tasks. Following the deployment of OpCon, Keesler experienced significant improvements, including reduced manual errors, increased visibility into operations, and enhanced departmental independence through self-service capabilities. The automation solution has streamlined complex processes, enabling staff to concentrate on strategic initiatives while improving the member experience. The study highlights the collaborative efforts of Keesler's team and SMA Technologies, emphasizing the benefits of automation in maintaining operational stability and adapting to industry changes.