Pekin Insurance Digital Transformation Case Study

This case study details the digital transformation journey of Pekin Insurance, which began in response to the challenges posed by outdated legacy customer communication systems. Initially reliant on over 18 core systems, Pekin faced significant delays in document generation, taking nearly three weeks to produce a document from scratch. To address these inefficiencies, Pekin implemented Guidewire and partnered with Smart Communications to modernize their customer communications management (CCM) capabilities. The study outlines how executive buy-in, meticulous planning, and careful vendor selection were crucial to the success of this initiative. Within a year, Pekin was able to streamline its processes, achieving a threefold increase in product release speed and a 67% reduction in document generation time. The case study also highlights Pekin's future goals for state expansion and further digital optimization, emphasizing their commitment to enhancing customer experience and maintaining competitiveness in the insurance market.