Total Economic Impact Study of Smartsheet Professional Services

This document is a Total Economic Impact™ study commissioned by Smartsheet and conducted by Forrester Consulting. It examines the potential return on investment (ROI) that organizations may achieve by utilizing Smartsheet Professional Services. The study outlines the benefits, costs, and risks associated with engaging Smartsheet Professional Services, which assists organizations in implementing and maximizing the value of the Smartsheet platform. Key findings indicate that organizations can experience a 171% ROI and a net present value (NPV) of $218,000 over three years. The study details quantified benefits such as accelerated implementation, project management efficiencies, and accelerated profit, alongside unquantified benefits like improved data quality and enhanced user experience. The research methodology involved interviews with decision-makers from various organizations, providing insights into their experiences and the financial impact of their engagement with Smartsheet Professional Services. The document serves as a framework for organizations to evaluate the financial implications of such investments.