Smoke Customer Intelligence

Overview

Smoke Customer Intelligence, based in South Africa, operates within the software industry, specifically focusing on Customer Relationship Management (CRM) solutions. Founded in 2007, the company employs between 11 and 50 staff members and has generated revenue of approximately 4.03 million USD. Smoke CI specializes in enhancing customer experience and operational efficiency in contact centers through its analytics and survey tool, Eyerys. This tool is designed to facilitate the collection and analysis of customer feedback across multiple channels, including voice, email, and chat, enabling organizations to gain insights into customer satisfaction and service performance. Eyerys integrates seamlessly with prominent telephony systems like Genesys and Avaya, allowing for efficient deployment and minimal disruption. The company highlights its expertise in Voice of the Customer (VoC) initiatives, emphasizing the importance of customer feedback in driving business improvements. Smoke CI's published case studies illustrate successful partnerships with clients across various industries, showcasing how Eyerys has been utilized to optimize processes, reduce costs, and enhance overall customer engagement in contact centers.

Industry