Business Voice and Text Compliance Guidelines

This guide outlines essential compliance guidelines for businesses engaging in voice and text communications. It details the process of creating a Trust Center Business Profile, which enables STIR/SHAKEN for Caller ID verification, a requirement mandated by the FCC. The document emphasizes the necessity of registering for A2P 10DLC to ensure text messages are not blocked by carriers and to maintain a Trust Score. It provides recommendations for maintaining a Do Not Call (DNC) list, including the importance of tracking consent and adhering to state and federal regulations. Additionally, the guide covers best practices for cold calling, including the registration for a Subscription Account Number (SAN) and the necessity of scrubbing call lists against the national DNC registry. The document also addresses penalties for violations of the Telephone Consumer Protection Act (TCPA) and clarifies the limits of Established/Existing Business Relationship exemptions from DNC regulations. Overall, it serves as a comprehensive resource for businesses to ensure compliance in their communication practices.