Device Estate Refresh at Blaby District Council

This case study outlines the device estate refresh initiative undertaken by Blaby District Council (BDC) to enhance its IT services and support cultural change within the organization. BDC, which serves over 100,000 residents, is transitioning its IT services in-house to improve the end-user experience and align with its evolving service delivery strategy. The existing device estate was aging and lacked visibility, prompting the need for a modern solution. BDC collaborated with Softcat to procure Samsung Galaxy Book 4 laptops, which were configured to meet specific requirements, including biometric sign-on capabilities. The initiative aimed to provide high-quality devices within budget constraints while fostering a positive workplace culture. The partnership with Softcat facilitated effective negotiations with Samsung, resulting in cost-effective procurement and enhanced user satisfaction. The case study emphasizes the importance of technology in driving cultural change and improving service delivery at BDC.