Managed Device Lifecycle Service for The Citation Group

This case study outlines the implementation of Softcat's Managed Device Lifecycle (MDL) service for The Citation Group, which supports over 125,000 small and medium-sized enterprises globally. The Citation Group faced challenges with onboarding new employees and managing multiple devices across its geographically dispersed operations. Issues included delays in device delivery, malfunctioning equipment, and difficulties in retrieving devices from departing employees. The MDL service provided a comprehensive solution that streamlined the process of delivering and retrieving devices, significantly reducing the workload on the in-house IT team. The service includes managed logistics, device lifecycle management, and responsible disposal of obsolete devices. Since adopting the MDL service, The Citation Group has reported high user satisfaction, a reduction in support tickets related to new starters, and improved efficiency in device management. The partnership with Softcat has enabled The Citation Group to enhance its operational capabilities while promoting sustainability and reducing waste.