Time Savings for ServiceTrade Customers with AWS and Gen AI

This case study documents the collaboration between ServiceTrade and SoftServe to enhance field service management through the integration of AWS and Generative AI (Gen AI). It outlines the objectives of improving technician productivity and operational efficiency by reducing the time spent retrieving equipment service history. The project involved creating a proof of concept (PoC) that utilized AWS services, including Amazon Bedrock, to automate the extraction of maintenance schedules and provide comprehensive summaries for technicians. Key challenges faced by ServiceTrade included the manual extraction of maintenance schedules, which the new solution aimed to streamline. The case study also presents the planning and collaborative approach taken by SoftServe to address ServiceTrade’s challenges, including identifying high-value use cases through design thinking sessions. Furthermore, the results indicate that the successful implementation of the Gen AI solution not only improved technician effectiveness but also positioned ServiceTrade to explore further innovations in their operational processes.