Increasing Ambulatory Capacity in Healthcare Case Study

This case study outlines the digital transformation services implemented to increase ambulatory capacity by 30% without adding staff at a leading private academic hospital. The document details the challenges faced by the organization, particularly the need to improve unit economics per patient encounter while maintaining high-quality patient experiences. It describes the assessment of current digital maturity, identification of operational constraints, and the design of AI-enabled workflows to enhance efficiency. The study presents a sequenced transformation roadmap that aligns immediate impacts with long-term scalability. Key actions included evaluating ambulatory and administrative operations, prioritizing constraints, and validating assumptions through targeted AI proof of concepts. The approach taken involved a Digital Health Check Up, which provided an executive-grade view of the hospital's operational readiness and established a clear baseline for future investments. The case study emphasizes the importance of digital enablement in unlocking growth without increasing operational risks.