Linfox SAP Managed Services Partnership Overview

This document is a case study detailing Linfox's decision to outsource their SAP Managed Services to SoftwareOne. Linfox, the largest privately-owned logistics company in Australia and New Zealand, sought dedicated external management of its critical SAP services to enhance logistics efficiency. The partnership with SoftwareOne was based on their expertise in SAP Basis and Security support, which allowed Linfox to better allocate internal resources and improve overall operational efficiency. The transition process, which took three months, involved SoftwareOne taking over full management of Linfox's SAP technical support. Positive feedback from Linfox's IT team and end-users indicates that the partnership has resulted in greater visibility and control over internal processes. Key outcomes include increased productivity, reduced downtime, improved cost management, and the ability to focus on further business innovation. The case study outlines the challenges faced by Linfox and the benefits realized through this strategic partnership.