Solace Event Mesh Monitoring and Alerting Services

This document is a guide detailing the Solace Event Mesh Monitoring and Alerting services, which provide proactive support for event-broker estates, including appliances, software, and cloud services. The service ensures that event streams are consistently available for applications, allowing businesses to focus on their core operations. It describes the monitoring process, which includes remote oversight of brokers to ensure they operate within designated parameters. In case of issues, the support team is alerted to identify root causes and collaborate with operations teams for resolution. The guide outlines the benefits of the service, including improved uptime for critical applications, reduced total cost of ownership, and adherence to best practices. It also explains the assessment and onboarding process, ongoing management, incident and capacity management, and the scope of services covered, while clarifying what is not included in the monitoring service. Overall, the document emphasizes the importance of reliable event mesh management.