ePresentment Platform Development Case Study

This case study details the development and implementation of FSSI's ePresentment platform, powered by Solimar's SOLsearcher Enterprise (SSE). FSSI, a leader in document outsourcing, has over 40 years of experience in delivering high-quality customer communications. The eStreamOne platform allows for the electronic delivery of millions of statements from an archive exceeding 1 billion images. The SSE solution is designed to address challenges related to scalability, speed, security, and quality assurance in electronic document presentment. FSSI emphasizes the importance of security, utilizing full encryption for archives and implementing sophisticated access controls through identification tokens. The study outlines how FSSI's custom quality assurance program ensures data accuracy and secure access to sensitive information. Additionally, the SSE web interface enables client service representatives to provide technical support efficiently. Overall, the case study illustrates how FSSI has enhanced its service offerings and improved client experience through innovative technology and strategic partnerships.