SPAR Solutions

Overview

SPAR Solutions, founded in 2003 and based in the United States, operates within the Business Services industry, specializing in custom software and IT services. The company has a notable focus on the financial services sector, exemplified by its collaboration with Verint to implement the Verint Omnichannel™ solution for a Fortune 500 client. This partnership aimed to enhance customer service efficiency across global call centers by integrating case management and omnichannel capabilities tailored to the client's operational needs. The deployment resulted in significant operational improvements, including a 29 percent reduction in average handle time and a five percent increase in customer satisfaction scores. In addition to its Verint practice, SPAR Solutions also maintains a Salesforce.com practice and offers cloud solutions leveraging AWS and Azure technologies. The company employs between 51 and 200 people and has reported revenue of approximately $14.7 million. SPAR Solutions is positioned as a global systems integrator, focusing on delivering comprehensive customer engagement solutions across various touchpoints in the customer journey.

Industry