Customer Protection Strategies Against Scams and Cyber Risks

This document is a guide detailing the measures Spark takes to protect its customers from scams and cyber threats. It outlines the collaborative efforts with other businesses and law enforcement to block confirmed scam numbers and prevent fraud, including a verification system to combat number porting fraud. The guide describes various tools provided to customers, such as scam alerts, a landline product called Call Screen, and McAfee Security Standard for broadband plans. It also explains the network monitoring practices employed to limit scam calls and texts, including the implementation of an SMS scam firewall. Additionally, the document addresses the issue of illegal child abuse material, highlighting Spark's commitment to blocking such content and working with cyber security agencies. The guide mentions adherence to industry best practices, including ISO27001 and NIST CSF, and describes the support provided to the community through initiatives aimed at enhancing online safety.