Accor Skills Development Program with Speexx Coaching

This case study outlines Accor's implementation of a skills development program for managers at its corporate headquarters, in collaboration with Speexx. The program aims to enhance managerial capabilities through a comprehensive two-year curriculum covering foundational management skills and advanced leadership topics. It is structured around three key objectives: change management, cultivating a feedback culture, and talent management, focusing on individual growth. The initial pilot of Speexx Coaching™ involved approximately 30 managers and was designed to complement existing training courses. The coaching experience was divided into three phases, including personalized self-assessments, chemistry sessions with selected coaches, and progress tracking after each coaching session. The outcome of the pilot was highly successful, with a satisfaction rate of 4.8 out of 5 and a significant portion of participants being middle managers. Following this success, Accor plans to expand the coaching solution to a larger group and integrate it into their core skills development strategy.