Splashtop Cloud Products Security Overview

This white paper provides a technical overview of the Splashtop cloud business products from a security perspective. It encompasses the architecture, protocols, infrastructure, and components of Splashtop products. The document aims to assist technical and security professionals in understanding the design of Splashtop from a security standpoint and using the products in compliance with their organizations' security requirements. The paper details the suite of Splashtop cloud-based remote desktop products, including Splashtop Enterprise, Splashtop Remote Support, and Splashtop Remote Access, which are designed to ensure secure access and data protection. It outlines the architectural components, including agent software, technician apps, API servers, and databases, and describes the security features such as authentication, authorization, and auditing mechanisms that protect user data and ensure secure remote access. Additionally, the document discusses the separation of EU and non-EU infrastructures to comply with data sovereignty requirements.