15th Annual Spok Healthcare Communications Report

This report presents the findings of the 15th Annual Spok Healthcare Communications Report, which outlines key trends and challenges in healthcare communications. It documents a significant increase in the use of secure messaging applications, with 89% of health systems reporting the use of four or more such apps. The report highlights budget constraints as the primary obstacle, with a noted 15% year-over-year increase in this area. Additionally, it addresses the rising issue of burnout among healthcare professionals, with an 89% increase in reported burnout levels compared to the previous year. The report also discusses the growing acceptance of AI applications aimed at enhancing communication between care teams, with 80% of respondents expressing a desire for such technologies. Furthermore, it notes that 62% of respondents view executive-level wellness offices as an effective strategy for mitigating burnout, emphasizing the importance of improving patient safety and communication effectiveness as primary motivations for adopting new technologies.