Evaluating Modern Alternatives to Legacy CIS Replatforming

This document is a guide discussing the implications of Microsoft sunsetting Microsoft Dynamics Great Plains (GP) in 2029 and the subsequent migration to Microsoft Business Central (BC). It outlines the challenges posed by legacy Customer Information Systems (CIS) and the urgency of replatforming due to rising cybersecurity threats and operational inefficiencies. The text details the risks associated with delaying the replatforming process, including potential security breaches and the associated costs. It emphasizes the importance of evaluating modern CIS alternatives that not only upgrade technology but also transform operational processes to meet evolving customer expectations. The guide highlights the need for systems that ensure interoperability, support efficient operations, and provide data-driven decision-making capabilities. It concludes by stressing that a modern CIS can enhance customer service and operational efficiency, making it a critical consideration for utilities facing vendor-mandated changes.