Ewing Automotive Group Cloud Migration Success Story

This case study details Ewing Automotive Group's transition to a cloud-based Dealer Management System (DMS) using Tekion and the implementation of the GoTo platform for business communications. The document outlines the challenges faced by the company, including data and call disconnection, limited mobility for staff, and compliance risks associated with using personal devices for customer data access. To address these issues, Ewing Automotive adopted GoTo, which enhanced mobility by allowing service advisors to communicate with customers from anywhere, thus improving efficiency. The platform also ensured data protection, reducing the risk of fines related to data breaches. Additionally, GoTo's reporting tools helped streamline operations, significantly reducing unanswered calls and improving customer satisfaction through better collaboration and real-time analytics. The case study concludes with the transformative results achieved by Ewing Automotive, highlighting the benefits of mobility, usability, and cost savings realized through the GoTo platform.