Integrated Virtual Care Implementation Guidebook

The Integrated Virtual Care Implementation Guidebook serves as a comprehensive resource for organizations looking to adopt Integrated Virtual Care (IVC) programs. It outlines the development and implementation of IVC by the Petawawa Centennial Family Health Centre (PCFHC) in response to the healthcare access crisis in Renfrew County, where many individuals lacked access to family physicians. The guidebook details the roles and responsibilities of various team members involved in IVC, including family physicians, nurse practitioners, and administrative staff. It emphasizes the importance of digital tools in supporting clinical and administrative workflows, ensuring effective communication, and facilitating patient care. Additionally, the guidebook provides practical guidance on integrating IVC into existing primary care models, optimizing performance, and continuous improvement. It serves as a reference for both new and existing IVC teams, helping to train staff and document policies and procedures necessary for successful implementation.