Market Guide for Managed Mobility Services

This document is a market guide for managed mobility services (MMS), detailing the complexities and strategies involved in sourcing these services effectively across various geographies. It outlines the evolution of the business case for MMS from a cost-centric focus to one that emphasizes end-user satisfaction and productivity. The guide presents key findings about the competitive landscape of MMS providers, which include IT service providers, telecom companies, and specialized vendors. It defines the MMS market as a collection of bundled services aimed at enhancing operational effectiveness for organizations relying on mobile devices. The document also discusses the importance of aligning MMS with sustainability goals and highlights the integration of AI to improve service delivery and operational efficiency. Furthermore, it emphasizes the need for organizations to carefully define expected outcomes and engage relevant stakeholders to ensure successful MMS engagements, while also addressing emerging trends and commercial opportunities within the market.