Sucuri Customer Security Survey 2026 Results

This report presents the findings from the Sucuri Customer Security Survey conducted between November 27 and December 22, 2025, which gathered feedback from 51 completed responses. The survey aimed to understand customer perceptions regarding website protection, performance, and trust. It highlights that website security is increasingly viewed as an ongoing operational task rather than a one-time effort. Respondents, primarily freelancers, small business owners, and web professionals, expressed a desire for improved visibility, reporting, and proactive security measures. Key areas of interest included security analytics, vulnerability scanning, and patching. The survey results indicate a generally positive customer experience with an average recommendation score of 7.98 out of 10. However, feedback also pointed to areas for improvement, particularly in service clarity and communication. Customers are looking for reliable security solutions that are easy to understand and justify within their broader website management strategies.