Barnardos Australia Digital Transformation Case Study

This case study documents the digital transformation undertaken by Barnardos Australia, a charity focused on ending child abuse and supporting families. The organization faced challenges with a fragmented technology stack, relying on nine separate platforms for tasks such as reporting and risk management, which hindered efficiency and data accessibility. To address these issues, Barnardos Australia integrated SugarCRM and Liferay, streamlining workflows and consolidating information into a single platform. The implementation involved migrating thousands of case histories and training over 450 employees. As a result, caseworkers now save hours daily by using a unified dashboard for case management, while real-time data access improves communication and reporting accuracy. The integration has enhanced the charity's ability to track program outcomes and secure funding, ultimately supporting vulnerable children and families more effectively. This transformation marks a significant milestone in Barnardos Australia’s operational capabilities, enabling them to better fulfill their mission.