Freedom Fibre Case Study on SuiteCRM Implementation

This case study details the implementation of SuiteCRM by Freedom Fibre, a UK-based fibre network provider. The document outlines the challenges faced by Freedom Fibre, which included reliance on disconnected spreadsheets and tools that hindered operational efficiency and visibility. The company sought a solution that would enable them to achieve ISO certification across five standards. By adopting SuiteCRM, Freedom Fibre was able to centralise records, streamline processes, and enhance operational management. The flexibility of SuiteCRM allowed for customisation to fit specific business needs, ensuring that the software adapted to their processes. Additionally, the migration to fully managed hosting provided a secure environment with expert support and automated backups. The results of this implementation included improved efficiency, a single source of truth for records, and ongoing support for continuous optimisation. This partnership with SuiteCRM has facilitated Freedom Fibre's growth and maximised the long-term value of their CRM system.