SupportLogic

Overview

SupportLogic is a software company based in the United States, founded in 2016, that specializes in customer relationship management (CRM) solutions. The company employs between 51 and 200 individuals and reported revenue of approximately $19.5 million. SupportLogic's primary focus is on enhancing customer service experiences through its AI-powered continuous service experience platform. This technology is designed to help organizations transition from reactive to proactive support, enabling them to better manage customer escalations and prioritize service cases effectively. Evidence of its impact can be seen in case studies with clients such as Qlik, where SupportLogic's platform facilitated a 30% reduction in customer escalations over six months by leveraging customer sentiment and attention metrics. The company also engages in case studies to illustrate its solutions' effectiveness, as demonstrated in its documented collaborations with industry players like Qlik and Fivetran. Overall, SupportLogic aims to improve customer support operations through innovative technology and data-driven insights.

Industry