Questions to Ask Every Software Partner

This document is a guide that outlines critical questions to consider when evaluating software partners for law firms. It emphasizes the importance of understanding a software company's legal industry experience, including how long they have been in business and the number of law firms currently using their system. The guide also addresses accessibility concerns, particularly in a hybrid work environment, by asking about the system's accessibility from various devices and the implementation process. Additionally, it highlights security considerations, urging firms to inquire about data safeguarding measures, penetration testing, and disaster recovery plans. The document further discusses service, training, and support aspects, including upgrade frequency and user training. Finally, it presents the cost benefits of cloud solutions, focusing on pricing structures and budgeting for IT costs. Overall, the guide aims to assist law firms in making informed decisions regarding their software solutions.