Multi-Factor Authentication Set-Up Guide and FAQs

This document is a set-up guide and frequently asked questions (FAQs) resource for multi-factor authentication (MFA) implemented by Surescripts. It outlines the necessity of MFA to secure private health information, requiring users to enter a passcode generated by an authenticator application alongside their login credentials. The guide details the steps for setting up MFA, including the use of existing authenticator apps or downloading new ones, and the process for adding a new account and entering a passcode. It specifies that MFA will be required for various Surescripts tools that provide access to protected health information (PHI) and personally identifiable information (PII) starting March 4, 2024. Additionally, it addresses common questions regarding the use of mobile devices, the compatibility of authenticator apps, and the mandatory nature of MFA, providing contact information for customer support for further assistance.