Summary
This case study details KeyBank's implementation of the Survale platform to enhance their talent acquisition process. KeyBank, one of the largest financial services companies in the U.S., faced challenges related to candidate flow due to low unemployment rates and increased competition for talent. The study outlines how Survale's data-driven insights helped identify areas for improvement in candidate experience and operational efficiency. KeyBank's recruiting operations manager, Amanda Cruz, noted that despite initial concerns about survey fatigue, the strategic use of Survale's feedback mechanisms allowed for real-time data collection at each stage of the hiring process. The case study also highlights the impact of Survale on improving recruiter performance and the overall perception of the recruiting function within the organization. Additionally, it discusses the future plans for leveraging Survale insights to further refine recruitment strategies and processes.
