Centralized Rideshare Solution for Research Participants

This case study details the implementation of Greenphire’s rideshare solution by Northwell Health, the largest healthcare provider in New York. Northwell Health operates 21 hospitals and supports over 500 clinical trials across various medical conditions. The challenge faced was the inconsistency in transportation services for research participants, which could limit their ability to attend study visits. The solution involved integrating Greenphire’s rideshare offering into their ClinCard platform, allowing site coordinators to easily schedule rides for participants. This integration has improved transportation access, enabling participants to reach research sites without the stress of logistics. The results indicate a reduction in administrative burdens for site staff and enhanced patient experiences, leading to improved recruitment and retention in clinical trials. The study highlights the positive impact of the rideshare service on patient compliance and overall satisfaction, demonstrating the effectiveness of centralized transportation solutions in clinical research settings.