Global Survey on Automation Issues and SLA Breaches

This technical report presents findings from a global survey involving 501 automation professionals aimed at understanding how organizations manage and monitor workload automation. The research identifies that 98% of companies experience automation issues that contribute to Service Level Agreement (SLA) breaches, with 61% reporting such breaches occur monthly or more frequently. The report highlights the significant business impacts of these breaches, including decreased customer satisfaction and potential revenue loss. It also examines the use of multiple automation and observability tools, revealing that 80% of companies utilize three or more automation platforms, yet many face challenges such as 'alert storms' that obscure root causes of issues. Furthermore, it notes that 74% of companies lack end-to-end visibility of their automated processes. The report concludes by emphasizing the need for better integration of tools to enhance visibility and data accessibility, which is crucial for improving operational efficiency and preventing SLA breaches.