Value Stream Management Implementation at The Hartford

This case study details The Hartford's implementation of a value stream management (VSM) approach using ValueOps™ by Broadcom®. The Hartford, a leader in property and casualty insurance, faced challenges in its agile transformation due to entrenched traditional planning and project delivery practices. The organization recognized the need for a compelling reason to shift from these practices to achieve sustainable success. By adopting ValueOps, The Hartford aimed to enhance internal processes and deliver better solutions more efficiently. The initiative was driven by the IT function within the medium and large commercial line of business, focusing on ensuring the right work was prioritized while providing transparency into ongoing processes. The implementation of VSM allowed for the establishment of permanent teams and improved collaboration between IT and business stakeholders. As a result, key performance indicators such as feature lead time and predictability improved, leading to increased confidence among business partners in planning and delivery capabilities.