Customer Portal Development for Manufacturing Executives

This document is a case study detailing the development of a customer portal and dashboard aimed at assisting senior manufacturing executives in planning. The organization aimed to catalyze the transformation of Australian manufacturing, with the CEO emphasizing the importance of using transformative technologies. The previous engagement method was a basic web survey, which was deemed unreliable and outdated. The solution provided by Symphony includes an intuitive user interface that enables senior managers to navigate surveys, personalized dashboards, and reports. The platform is scalable, reliable, and integrates with third-party databases and predictive analytics tools to present personalized information and recommendations. The implementation has led to increased stakeholder engagement and usage of the portal, aiding decision-making for manufacturing leaders. Client testimonials highlight the collaborative partnership with Symphony3 and the significant advancements made in the platform, which enhances the educational offering of Futuremap.