Univar Solutions and Syntax Dedicated AMS Model

This case study outlines the partnership between Univar Solutions and Syntax, focusing on the implementation of a dedicated Application Management Services (AMS) model for SAP and Salesforce. Univar Solutions, a global specialty chemical distributor, sought to enhance its IT capabilities as it approached the end of a long-term sourcing agreement. The traditional far-shore support model posed challenges due to time zone differences and travel constraints. The dedicated AMS model provided by Syntax, located in Puebla, Mexico, offered same time zone support, dedicated resources, and significant cost savings. The Syntax team, fully focused on Univar Solutions, facilitated various projects, including a significant divestiture and network design following an acquisition. The collaboration has resulted in improved productivity and operational efficiency, demonstrating the effectiveness of near-shore support in addressing business challenges. This partnership exemplifies how tailored IT solutions can enhance organizational performance in the chemical distribution industry.