Digitalization of Public Administration in Schleswig-Holstein

This document is a case study that outlines the implementation of low-code development in the public sector, specifically focusing on the SH:digital hackathon in Schleswig-Holstein. The hackathon aimed to address gaps in end-to-end digitalization as mandated by the Online Access Act (OZG), which requires government agencies to provide online services. The case study details how T-Systems collaborated with the state capital Kiel to develop prototypes for three administrative processes using the Pega Infinity low-code platform. It describes the advantages of low-code technology, such as enabling citizen developers to create solutions without extensive programming knowledge. The document also highlights the success factors of the hackathon, including the integration of input channels, high automation levels, and rapid implementation speeds. Additionally, it emphasizes the importance of citizen developers in maintaining control over digital solutions and the overall efficiency gains achieved in public administration. The case study concludes with specific examples of automated processes developed during the hackathon.