Implementation of Smart Health Chat in Healthcare

This document is a case study detailing the implementation of the Smart Health Chat AI solution by medbo, a healthcare provider in Bavaria. The objective of the project was to explore the potential of artificial intelligence to reduce staff workload and enhance internal knowledge management. The case study outlines the collaborative efforts between medbo and T-Systems, highlighting the development of a proof of concept (POC) that utilized a conversational AI solution. The POC was designed to operate without the need for personal data and aimed to facilitate quick access to internal documents. The Smart Health Chat, hosted on the Open Telekom Cloud, leverages a retrieval-augmented generation approach to summarize information from a variety of data formats. The implementation process took just a few days, followed by a nine-week testing phase. The case study emphasizes the positive feedback from medbo staff regarding the tool's user interface and the operational support provided by T-Systems, marking a significant step towards integrating AI into healthcare processes.