Talisma

Overview

Talisma is a software company based in the United States, specializing in business intelligence software and various service industry solutions. Founded in 1999, the company has grown to employ between 501 and 1,000 individuals and generates revenue of approximately $40 million. Talisma's expertise spans multiple sectors, including financial services, banking, and investment management. A notable case study highlights Talisma's long-term partnership with Tata Mutual Funds, which has utilized Talisma’s service modules for over 15 years. Initially focused on managing customer emails, the service module has expanded significantly to handle nearly 1,000 interactions daily across 100 users, integrating customer and distributor data on a single platform. This evolution has allowed Tata Mutual Funds to improve its customer service efficiency and agility through better tracking and management of interactions. Talisma's solutions address challenges related to data silos and unstructured storage, enabling organizations to streamline their customer interaction processes across various teams and communication channels.

Industry