Workday Services Market Assessment 2025

This document is a research report assessing the Workday service provider landscape as of 2025. It outlines the evolving nature of Workday services, emphasizing that success is no longer solely about implementation but rather about innovation and adaptability. The report highlights the necessity for service providers to integrate AI, automation, and industry expertise to create intelligent enterprises. It details the three horizons of service provider capabilities: optimizing HR and finance functions, unifying processes through an integrated model, and creating interconnected ecosystems with other ERP solutions. The study also discusses the inclusion criteria for evaluating service providers, focusing on their revenue and existing portfolio of Workday services. Furthermore, it presents insights into the future of Workday services, addressing the challenges providers face, such as legacy integration hurdles and talent shortages, while also emphasizing the importance of collaboration with hyperscalers and the shift towards outcome-based commercial models.