TD SYNNEX 2023 Ecosystem Report for MSPs

This technical report presents the findings from the 2023 TD SYNNEX channel partner survey, which was conducted between May and July 2023 to evaluate the outlook and sentiment of B2B channel partners. The survey gathered insights from 550 respondents across more than 60 countries, focusing on their business performance, expectations for 2023, and views on current business models. Among the respondents, 227 identified as managed service providers (MSPs). The report details the growth potential for MSPs, highlighting a 12% increase in IT managed services revenue in 2022 and a projected global value of $419 billion. It outlines challenges faced by MSPs, including talent recruitment, ongoing technical education, and adapting to rapid technological changes. Additionally, the report discusses the increasing importance of ESG standards and regulatory pressures, with expectations for revenue growth among MSPs aligning with broader channel trends. The document concludes with insights into MSPs' strategic focus on expanding technology offerings and entering new markets.