TD SYNNEX Remote Infrastructure Operations Service Overview

This document is a guide that outlines the TD SYNNEX Remote Infrastructure Operations (RIO), a 24/7 managed support service designed to enhance the availability of critical IT infrastructure. The RIO service is categorized into two offerings: RIO Enhanced, which provides remote troubleshooting and first-level incident remediation, and RIO Managed, which includes comprehensive management of the IT infrastructure. The guide details the benefits for business partners, including access to a technical services annuity without upfront investment and reduced operational costs through outsourcing. It also identifies the target audience, including IT professionals, business owners, and CIOs, who seek to maintain system availability and performance. The document further discusses the value of the RIO service in preventing outages, reducing service degradation, and leveraging analytics to prioritize events impacting business operations. Additionally, it highlights key differentiators such as simple pricing models and the ability to scale services as needed.