Commercial Insurance Automation Case Study

This case study details the development and implementation of a client portal by Tech Mahindra for a major player in the commercial insurance market in Switzerland. The client faced significant operational challenges due to outdated manual systems, lack of digitalization, and fragmented access, which hindered efficiency and customer experience. The self-service digital platform was designed to automate key processes such as submissions, claims processing, first notice of loss (FNOL), and renewals, achieving 100% automation. The portal enhances operational efficiency and scalability, allowing for expansion across various lines of business, including International Program Administration and Errors and Omissions. With over 2,000 active users and 261 live accounts across multiple regions, the platform has become a preferred choice in the industry. The case study outlines the features of the portal, including centralized management for programs and policies, advanced claims processing services, and integrated risk management tools, which collectively improve user engagement and streamline operations.