Managed Care Provider Automation Implementation Case Study

This case study details the implementation of the Red Hat Ansible Automation Platform (AAP) by a managed care provider to streamline their internal IT operations. The document outlines the challenges faced by the provider during a period of rapid growth, which resulted in increased technical debt and a need for improved technical support. The provider aimed to reduce server build turnaround times and minimize human input, allowing engineers to focus on strategic tasks. The solution involved a phased approach to automation, beginning with a proof of concept that optimized Windows Server builds. A team of DevOps experts collaborated with the provider's operations leaders to create an automation enablement framework. The case study highlights the immediate benefits of this partnership, including a significant reduction in server build turnaround time and enhanced scalability for future growth. The successful implementation of the automation framework has empowered the provider to continue optimizing workflows across their organization.