Chronic Condition Management Success at AAA Northeast

This case study details the implementation and outcomes of chronic condition management programs at AAA Northeast, focusing on diabetes management and mental health support. The organization, which employs over 3,000 individuals, aimed to enhance employee well-being by adopting a whole-person approach to its benefits program. The partnership with Teladoc Health provided tools for employees, including a connected glucometer for diabetes management and access to the myStrength program for mental health. The results indicated a significant impact, with a reported 2:1 return on investment in the first year and improvements in employee health metrics, such as a decrease in estimated HbA1c levels among participants. The study outlines the strategies used for program promotion and engagement, including online initiatives and leadership communications to normalize chronic care needs. Overall, the case study presents a comprehensive view of how AAA Northeast successfully addressed the challenges of employee health management in a competitive labor market.