Intersection of AI and Virtual Care in Healthcare

This white paper outlines the intersection of artificial intelligence (AI) and virtual care, detailing established, emerging, and future use cases, along with practical guidance for evaluating AI offerings in virtual care. It describes how AI has evolved from behind-the-scenes applications to more visible roles that enhance clinical resources, improve documentation, and elevate patient and clinician experiences. The paper highlights the increasing acceptance of AI among healthcare providers and patients, noting that by 2024, a significant percentage of healthcare organizations are expected to have developed AI strategies. It also discusses the potential benefits of AI in administrative tasks, diagnostic support, and patient safety, while acknowledging concerns regarding privacy, data management, and the impact on patient-provider relationships. The document emphasizes the importance of evaluating AI tools and the challenges posed by product maturity and operational readiness within healthcare organizations.