Navigating the Intersection of AI and Virtual Care

This white paper outlines the intersection of artificial intelligence (AI) and virtual care, detailing established, emerging, and future use cases. It provides practical guidance for evaluating AI offerings in virtual care settings. The document describes how AI has evolved from background operations to a more visible role in healthcare, optimizing clinical resources, enhancing patient safety, and improving clinical outcomes. It highlights the increasing acceptance of AI among healthcare providers and patients, with statistics indicating that a significant percentage of healthcare organizations are experimenting with AI technologies. The paper also addresses concerns regarding patient privacy, data management, and the potential impact of AI on patient-provider relationships. Furthermore, it discusses the challenges of product maturity and the need for governance structures to manage AI responsibly. The document emphasizes the importance of integrating AI into existing virtual care solutions to enhance care delivery and improve patient experiences.