Pediatric Telemedicine Integration at Children's Mercy

This case study outlines the integration of telemedicine solutions at Children's Mercy, a pediatric health system in Kansas and Missouri. The document details the challenges faced by the health system, including a lack of pediatric specialists in rural areas and staffing shortages. In partnership with Teladoc Health, Children's Mercy implemented virtual care technology to enhance access to pediatric care. The telemedicine program includes 87 virtual care locations and supports over 36 subspecialties. The study highlights the establishment of a centralized telemedicine team to ensure quality operations and the expansion of virtual nursing services. Key features include multidisciplinary encounters and a direct-to-patient virtual care solution called KidCare Anywhere. The results indicate significant improvements, such as a decrease in nurse turnover and enhanced patient experiences. The document emphasizes the ongoing commitment of Children's Mercy to innovate and adapt pediatric care through telemedicine, aiming to meet the evolving needs of families and healthcare providers.