Summary
This case study details the transformation of the Pathology Resource Network (PRN) in managing its revenue cycle after partnering with TELCOR. PRN, which serves The Delta Pathology Group, faced significant operational challenges, including high staffing levels, fragmented reporting, and inefficiencies due to a lack of integration across multiple entities. The document outlines how PRN evaluated vendors and selected TELCOR based on its understanding of existing workflows and proven experience in laboratory billing operations. The implementation focused on redesigning workflows, redefining roles, and automating processes, which led to measurable improvements in efficiency and productivity. Key results included a significant reduction in billing staff, increased revenue per full-time equivalent, and improved collections. The case study emphasizes the importance of addressing revenue cycle complexity at both the system and workflow levels to achieve long-term scalability and profitability in a challenging reimbursement environment.
