TELCOR eLearning Interface for Competency Management

This document is a technical report detailing the TELCOR eLearning interface designed for managing point of care (POC) operators' competencies within healthcare organizations. It outlines the challenges faced by Children’s Minnesota, which manages approximately 2,220 operators across multiple departments and locations, using disparate systems for employee records and learning management. The report explains how the interface automates the transfer of competency data from a learning management system (LMS) to TELCOR QML, eliminating manual data entry errors and improving efficiency. The solution significantly reduces the time spent on updating operator competencies from an average of five minutes per device to about ten seconds, thus saving approximately 39 eight-hour days annually. Additionally, it highlights the benefits of streamlined processes for tracking training and simplifying inspections, ultimately enhancing patient care by reducing errors that could lock operators out of critical devices. The document concludes with contact information for TELCOR for further inquiries.