Implementing a Scalable Product Testing Management Solution

This case study outlines the collaboration between Which? and Telefónica Tech to modernize product testing management using Microsoft Power Platform. Which?, a non-profit organization focused on consumer protection, faced challenges in managing complex data generated from testing over 4,600 products annually. The existing process was time-consuming and prone to errors due to reliance on numerous spreadsheets. To address these issues, Which? sought a scalable, automated solution that would enhance data quality and improve operational efficiency. The partnership with Telefónica Tech led to the development of a centralized test management system that streamlined workflows and reduced administrative burdens. The implementation resulted in significant time savings, with Which? now saving 150 hours per month on admin tasks. The new system allows for real-time monitoring of product testing statuses and improved transparency in the testing lifecycle, ultimately supporting Which?'s mission to deliver reliable consumer information.