2026 Digital Trust Index for IT Security Leaders

The 2026 Digital Trust Index serves as a comprehensive report for IT security leaders, focusing on how digital experiences impact trust among consumers, partners, and employees. It outlines the evolving landscape of digital trust, emphasizing the importance of user experience, security, and privacy as core pillars. The report details how organizations must navigate the balance between security measures and user experience to foster trust. Key findings reveal that access friction significantly erodes consumer trust, while visible security measures can enhance it. The report highlights specific challenges faced by organizations, such as the need for effective onboarding and authentication processes that build confidence. Additionally, it discusses the implications of AI adoption on trust levels and the necessity for organizations to adapt to changing user expectations. The Digital Trust Index ultimately guides technology and security decision-makers in implementing strategies that enhance digital trust and improve user interactions.